Returns & Exchanges
At Santa Cruz Shredder, we stand by the quality of our medical-grade grinders and home accessories. If you are not completely satisfied with your purchase, you may return unused items in their original packaging within 30 days of delivery.
Verify Eligibility
Ensure your item is unused, in its original packaging, and was purchased directly from our official online store within the last 30 days.
Contact Support
Email our customer service team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Securely pack the product to prevent damage during transit and clearly write your assigned RMA number on the outside of the shipping box.
Ship and Track
Send your return using a trackable shipping service; once received and inspected, we will process your refund to the original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing